Important: As an affiliate marketer, returns are handled directly by the product vendor. This policy outlines the general return process and your rights.
How Returns Work
When you purchase products through links on our website:
- You are purchasing directly from the product manufacturer or vendor
- The vendor's return policy applies to your purchase
- Return requests must be submitted to the vendor, not to us
- We can help guide you to the appropriate vendor contact
Vendor Return Policy
Most vendors we partner with offer generous return policies:
Typical Return Terms:
• Return Window: 30-60 days from purchase date
• Money-Back Guarantee: Full refund available
• Condition: Opened or unopened products accepted
• Shipping: Return shipping may apply
Note: Specific terms vary by vendor. Check the product page for exact details.
How to Initiate a Return
Step-by-step process:
Step 1: Contact the Vendor
Reach out to the product vendor's customer service directly with your order number and return request.
Step 2: Get Return Authorization
The vendor will provide return instructions and a return authorization (RA) number if needed.
Step 3: Ship the Product
Package the product securely and ship to the address provided by the vendor. Retain tracking information.
Step 4: Receive Refund
Once the vendor receives your return, your refund will be processed (typically 5-10 business days).
Refund Method
Refunds are typically processed to the original payment method:
- Credit Card: 5-10 business days after vendor processes return
- PayPal: 3-5 business days after processing
- Debit Card: 5-10 business days after processing
Return Requirements
Products must meet these conditions for return:
- Returned within the specified time frame (usually 30-60 days)
- Products can be opened or used (check specific vendor policy)
- Include all original packaging if possible
- Provide proof of purchase (order confirmation email)
Return Shipping Costs
Return shipping costs vary by vendor and reason for return:
- Defective Products: Vendor typically covers return shipping
- Changed Mind: Customer may be responsible for return shipping
- Wrong Item Sent: Vendor covers all shipping costs
- Damaged in Transit: Vendor covers return and replacement shipping
International Returns
For international orders:
- Same return policies generally apply
- Customer typically responsible for international return shipping
- Customs fees and duties are non-refundable
- Processing times may be longer for international returns
Need Help with a Return?
If you need assistance with the return process:
Remember: OptiVizion is an affiliate marketer. While we can help guide your return inquiry, all returns and refunds are processed by the product vendor.